Exchange and refund policy

You have 30 calendar days from the date of the transaction to return an item. If you return items purchased during a promotion, the discount applied will be recalculated based on the items kept.

The item must:

• Never have been worn, except to try it on.
• Never have been washed.
• Be in perfect condition, as at the time of purchase (tag, shape, cleanliness).

**Clearance items are non-refundable and non-exchangeable. Gift cards are non-refundable.

You can choose between:

• An exchange for another item of equivalent value.
• A refund in the form of a gift card.
• A refund to your original payment method.

• 
  By mail: please email us at info@lilunderwear.com. Please note that a $10 shipping fee applies to any product returned to our warehouse.
• 
  In store: Carrefour Laval, Promenades St-Bruno, Laurier Québec, and Granby.
  
• 
  At an upcoming pop-up
  

Panties are final sale. No exchange or refund will be accepted.

We offer a 60-day quality guarantee on items sold at regular price. Please contact us by email at info@lilunderwear.com if an issue arises with your item.

It is the customer's responsibility to add their promo code at checkout. No discount or refund will be applied after the order is placed. Promo codes are not valid on items discounted more than 50%. It is not possible to combine two promotions or promo codes. No promo code is valid during holiday season promotions.

You have 5 days from the date of purchase to benefit from a price adjustment on items that have gone on promotion or been reduced in price. To request your adjustment, contact us by email at info@lilunderwear.com or come directly to the store.